Industry: Professional Services / Global Outsourcing
Regions: 15+ countries
Employees: 2,000+
Platform: Workday Adaptive Planning
Scope: Financial Planning, Workforce Planning, Billing & Customer Analytics
A rapidly expanding professional services group serving clients across Asia-Pacific and beyond.
With growth driven by new markets, new service lines, and increasing customer volume, the organisation reached a tipping point:
Spreadsheets could no longer support the scale or complexity of the business.
Finance, HR, and Operations all needed a unified way to plan, forecast, and understand performance.
Consolidation was slow and manual
Leadership had limited real-time visibility into P&L performance
No unified headcount view
Staff cost information inconsistent across countries
HR struggled to track movements and cost impacts efficiently
Hard to track new, existing, and inactive customers
Revenue shifts lacked clear explanation
Leaders lacked actionable insight to support growth decisions
Novus implemented an integrated planning and analytics solution using Workday Adaptive, giving the organisation a single source of truth across all business units and functions.
Consolidated P&L and KPI reporting
Aligned templates and definitions across all regions
Enabled leadership to review performance consistently
Unified headcount and staff cost model
Clear visibility into joiners, leavers, transfers, and total labour cost
A single source for HR and leadership to align on workforce outlook
Clear tracking of customer lifecycle (active, new, returning, inactive)
Billing trends by region and service line
Executive dashboards for revenue and performance insights