Industry: Professional Services / Global Outsourcing
Regions: 15+ countries
Employees: 2,000+
Platform: Workday Adaptive Planning
Scope: Financial Planning, Workforce Planning, Billing & Customer Analytics
Client Snapshot
A rapidly expanding professional services group serving clients across Asia-Pacific and beyond.
With growth driven by new markets, new service lines, and increasing customer volume, the organisation reached a tipping point:
Spreadsheets could no longer support the scale or complexity of the business.
Finance, HR, and Operations all needed a unified way to plan, forecast, and understand performance.
Key Challenges
1. Disconnected Financial Planning
- Regions reported using different spreadsheet
2. Workforce Planning Lacked Alignment
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No unified headcount view
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Staff cost information inconsistent across countries
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HR struggled to track movements and cost impacts efficiently
3. Limited Insight Into Customer Billing Trends
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Hard to track new, existing, and inactive customers
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Revenue shifts lacked clear explanation
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Leaders lacked actionable insight to support growth decisions
Novus Solution
Novus implemented an integrated planning and analytics solution using Workday Adaptive, giving the organisation a single source of truth across all business units and functions.
Standardised Financial Reporting
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Consolidated P&L and KPI reporting
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Aligned templates and definitions across all regions
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Enabled leadership to review performance consistently
Workforce Planning Connected to Finance
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Unified headcount and staff cost model
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Clear visibility into joiners, leavers, transfers, and total labour cost
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A single source for HR and leadership to align on workforce outlook
Customer & Billing Analytics for Growth Insights
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Clear tracking of customer lifecycle (active, new, returning, inactive)
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Billing trends by region and service line
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Executive dashboards for revenue and performance insights
Outcomes & Impact
- Clear, consistent reporting across 15+ countries
- Improved alignment between Finance, HR, and Operations
- Transparency into customer revenue behaviour for better decision-making
- Reduced manual effort in consolidation and data validation
- A scalable foundation for future financial and operational planning
